Privacy Policy

Last updated: 18 March 2026

This Privacy Policy explains how Bright Wash New Lynn (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Your name, email address, and phone number (when you contact us or submit a form)
Payment information (processed securely via Stripe — we do not store card details)
Website usage data (such as IP address, browser type, and interactions with our website)
CCTV footage captured at our premises for security purposes

We only collect information that is reasonably necessary for our business operations.

2. How We Use Your Information

We may use your information to:

Provide and operate our services
Process payments
Respond to enquiries and customer requests
Improve our website and customer experience
Maintain the safety and security of our premises
Comply with legal obligations

3. Payments (Stripe)

All online payments are securely processed through Stripe.

We do not store or have access to your full credit or debit card details. Stripe handles payment data in accordance with its own privacy and security standards.

4. Contact Forms & Emails

When you submit a contact form, your information is sent to us via email.

We may retain these emails for record-keeping and to respond to your enquiry. We do not sell, rent, or share this information with third parties.

5. CCTV & Security

We use CCTV cameras at our laundromat for safety and security purposes, including:

Protecting customers and property
Deterring theft or inappropriate behaviour
Assisting with incident investigations

Footage may be stored for a limited period and may be provided to law enforcement if required.

6. Data Sharing

We do not sell or rent your personal information.

We may share your information only when necessary:

With trusted service providers (e.g. Stripe for payments, Google Analytics for website data)
If required by law or government authorities
To protect our rights, property, or safety

7. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve user experience
Monitor website performance
Analyse usage via tools such as Google Analytics

You can control cookie settings through your browser.

8. Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Some data may be stored securely by third-party providers such as Stripe or Google, which may operate outside New Zealand. We take reasonable steps to ensure these providers meet appropriate privacy standards.

9. Data Retention

We retain personal information only for as long as necessary to respond to enquiries, provide services, or comply with legal obligations.

10. Your Rights

Under the Privacy Act 2020 (NZ), you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information

To make a request, please contact us below.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

Bright Wash New Lynn
3115 Great North Road
New Lynn, Auckland 0600
New Zealand

Phone: 021 079 9117
Email: brightwashnz@gmail.com

Your privacy matters to us.